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Frequently Asked Questions

General Information
What products does S2 Medical Supply offer?

S2 Medical Supply provides intermittent catheters and related supplies, external catheters and related supplies, foley catheters and related supplies, ostomy pouches & wafers and related supplies, as well as child, youth, and adult incontinence supplies

How do I establish an account with S2 Medical Supply?

Call us with the following information:

  • Your name, address, telephone number, and date of birth
  • For Medicare and Medicaid beneficiaries, the information from your card
  • Your insurance company name, ID, effective date, group name, and telephone number
  • Your physician’s name, address, and telephone number
  • Your diagnosis
  • The supplies you need
Shipping Information
How are my supplies shipped?

Your supplies are shipped FedEX, USPS or UPS

How long does it take for my supplies to reach me?

Usually it takes 1 to 5 business days.

Do I have to pay for shipping?

No, orders are shipped free if we bill your insurance company, Medicare, or Medicaid.

Can I get my supplies on a schedule without you calling me?

Medicare, Medicaid, and some insurance companies require that we talk to you to determine your current level of supplies, before we can ship your order.

Ordering Information
How do I order supplies from S2 Medical Supply?

Call S2 Medical Supply at 1-888-799-3767 Monday thru Friday from 9AM to 5:30PM or Fax your order to 1-888-799-2489.

Do I need to call Customer Service each month to re-order my supplies?

No, each month your Customer Care Specialist will call you about a week before your next supply order would be needed based on your established usage. Our goal is for you to never run out of supplies.

What if my doctor makes changes to my care that results in me needing fewer or more supplies?

Call your Customer Care Specialists as soon as you can. We will obtain all the necessary documentation to ensure that your supplies are not interrupted.

Do I have to pay any money up front for my supplies?

No, not for covered supplies that we bill Medicare, Medicaid, or insurance for. We will bill you any deductibles or copays after we receive a response from Medicare, Medicaid, or insurance and any secondary insurance you may have.

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